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City of Bristol Connecticut
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What do I do in the event of a sanitary sewer blockage or backup?
Most sewer backups occur because the line is plugged with grease or roots or a combination. Backups are also caused by a sewer lateral that has collapsed. In the City of Bristol the lateral pipe from the mainline sewer to the house is the responsibility of the property owner. If you are not sure if the sewer is blocked, please call (860) 584-7796 or (860) 777-6011 (cell) any time day or night and an operator will check the mainline. If the blockage is in the lateral portion, it is the responsibility of the property owner to contact a plumber.

Water Pollution Control

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1. Is it legal to connect a basement sump pump into my home's sanitary sewer pipe?
2. What do I do in the event of a sanitary sewer blockage or backup?
3. Can I put fats, oils, or greases down the drain?
4. Can I dispose of “disposable wipes” by flushing them down the toilet?
5. What should I do if I see water flowing onto the street from a round manhole cover in the road?
6. If I notice a missing, damaged, or noisy manhole cover (loose fitting) what do I do?
7. Will my home owners cover the costs involved in the event of a blockage or backup in my lateral pipe?

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