Frequently Asked Questions

No, basement sump pumps, roof drains and other sources of clean rain or groundwater are not to be discharged to the sanitary sewer. These discharges are illegal in Bristol, and all other Connecticut municipalities. The excess water can quickly overload the pipes and pumps in the city's collection system and contribute to sewer overflows and basement flooding during rain storms. Sump pumps and roof gutter drains should be discharged on the ground surface or in drywells. With the proper permitting they can also be discharge directly into the city's stormwater drains.

Most sewer backups occur because the line is plugged with grease or roots or a combination. Backups are also caused by a sewer lateral that has collapsed. In the City of Bristol the lateral pipe from the mainline sewer to the house is the responsibility of the property owner. If you are not sure if the sewer is blocked, please call (860) 584-7796 or (860) 777-6011 (cell) any time day or night and an operator will check the mainline. If the blockage is in the lateral portion, it is the responsibility of the property owner to contact a plumber.

No. These materials attach to the inside of the sewer pipe. It will eventually build up and block the pipe causing a backup. Place the grease in a can and dispose of it in the trash.

No. Most disposable wipes state on the packaging that the contents are not flushable and not to dispose of it in the toilet. These wipes accumulate in the sewer and often clog the pumps in the sewer system.

You should report it to the Water Pollution Control any time of day or night at (860) 584-7796 or (860) 777-6011.

Please report the occurrence to the Water Pollution Control any time of day or night at (860) 777-6011 (cell).

Please check with the agent who carries your homeowner insurance policy to see if these expenses are covered or if a separate rider is necessary.