▼

Assessor's Office

Show All Answers

1. What is business personal property?

Business personal property is all items, goods, chattels, and effects (wares, tangible, and moveable) belonging to the business or entity. It does not include real estate or registered motor vehicles.

2. Who needs to file the Declaration of Personal Property?

• All owners of businesses, occupations, farmers and professionals
• 
  Owners of non-Connecticut registered motor vehicles
• 
  Owners of horses, ponies and thoroughbreds
• 
  Lessors (owners of property being leased to an entity within the city)

3. When does the Declaration of Personal Property need to be filed?

In accordance with Connecticut General Statute 12-41, the Declaration of Personal Property is to be filed every year, on or before November 1 (or the Monday following if November 1 falls on a Saturday or Sunday). Reminder notification letters are sent in mid-September.

▼

Assessor's Office - Board of Assessment Appeals

Show All Answers

1. If I disagree with my assessment, what are my options?

If any property-owner believes the assessment on their property is in excess of its fair market value, they should first notify the Assessor's Office. They may then appeal before the municipality's Board of Assessment Appeals. The application for appeal must be submitted by February 20th . The Board of Assessment Appeals will review the case and make a determination as to the disposition of the appeal. Should the property-owner still feel the assessment is incorrect, they may appeal to the New Britain Superior Court, which is the judicial district for the City of Bristol.

▼

Assessor's Office - Motor Vehicle

Show All Answers

1. If I have sold my car, how do I get my vehicle off the tax rolls for the City of Bristol?

Documentation has to be brought into the Assessor’s Office in order to have a bill prorated / deleted. There is a link for Motor Vehicle required proof for adjustments / deletes in the assessment forms section of this website. Motor Vehicle Credit / Proof

2. I have moved out of state and have registered my vehicle out of state. How do I get my vehicle off the tax rolls for the City of Bristol?

Return your Connecticut plates to the DMV, 60 State St., Wethersfield, CT 06161 and request a receipt. Once you have registered your vehicle in the new state, send to the Assessor’s Office a copy of your new registration and the cancellation of the plates received from the Department of Motor Vehicles. Please note that the CT Department of Motor Vehicles does not inform the city when plates are returned or when vehicles are sold, registered out of state, or otherwise disposed of.

For additional information see the Motor Vehicle Brochure. Motor Vehicle Brochure

3. What is a Supplemental Motor Vehicle Bill?

For a vehicle purchased after the assessment date of October 1st, a bill is created and will be sent and become due the following January after the July bill would have been due. It is prorated from the month of purchase to September 30th. The following July a bill for the full year will be issued.

▼

Assessor's Office - Real Estate

Show All Answers

1. What percentage of market value is my assessment?

70%

2. Is the City of Bristol phasing in the last revaluation?

We are not doing a phase in of this past revaluation.

▼

Assessor's Office - Renters, Homeowners Tax Relief Program & Disability Exemption

Show All Answers

1. Can I freeze my taxes?

There is no program to freeze your taxes available at this time, however the City of Bristol does have an Elderly and Disabled Homeowners Tax Relief Program.

2. What are the requirements for the Renters and the Homeowners Tax Relief Programs?

An applicant must be 65 years of age and/or 100% Social Security disabled by December 31st of the previous calendar year. The income limits are $40,300 for a single person and $49,100 for a married couple.

3. What is the filing period for the Renter and the Homeowners Tax Relief Programs?

An application for the Homeowners Tax Relief Program must be filed between February 1st and May 15th of the calendar year following the October 1st Grand List date for which tax relief is sought.

An application for the Renters Program must be filed between April 1st and October 1st of each calendar year for which tax relief is sought.

4. Is there a tax exemption for a disabled person?

Yes, an exemption in the amount of $1,000 off the assessment is available to all 100% Social Security disabled individuals. An application must be filed with the Assessor’s Office prior to January 31st.

5. How do I prove I am Social Security disabled?

The applicant must present a current awards letter, or a computer generated statement from Social Security that states the person is disabled and the date that their disability began.

▼

Assessor's Office - Revaluation FAQ's

Show All Answers

1. What is a revaluation?

A Revaluation is the process of performing all of the necessary Market Analysis and Valuation steps to determine accurate and equitable values for all properties within a municipality. The equalization of the values within a City or Town creates a fair distribution of the tax burden. The purpose of a Revaluation is not to raise taxes. The purpose is to create an equitable distribution of the tax load.

2. Will a revaluation increase taxes?

A revaluation may result in an increase or decrease of individual assessments depending on how a property value increased or decreased relative to the average change in assessment. It does not mean that all property taxes will increase or decrease. Remember, assessments are only the base that is used to determine the tax burden. The tax burden is the amount that the municipality must raise to operate the local government and support the many services each of us has come to expect, such as schools, police, fire etc. As an example, if the same amount of money is to be raised after the revaluation as the previous year and each assessment doubles, the tax rate (mill rate) would merely be cut in half.

3. Will all property values change?

Most likely, yes. However, not all property values will change at the same rate. Market value may have increased more for some neighborhoods and property types than for others. Some neighborhoods and property types may have decreased in value and others may have remained the same. One purpose of a revaluation is to make sure that the assessed values reflect the changes that have occurred in the real estate market.

4. How will I know if my assessment is equitable?

The first thing that you should do is ask yourself if you could sell the property for approximately that amount. (Please note that assessments in Connecticut reflect 70% of market value.)

5. Does the Assessor's Office have the correct information on my property?

You can review the information that the Assessor’s Office has collected on your property to make sure the data is accurate. The City of Bristol will have this information on the internet. The property data will be available in the Vision Appraisal Online Database or can be reviewed at the Assessor’s Office located at 111 North Main Street. While reviewing your property, you should make sure that all measurements on the sketch are accurate. Please note that all measurements are taken from the exterior. You should also check the land size and interior data to ensure accuracy.

6. Why did my land value change differently than my building value?

Since the last revaluation, real estate values have changed significantly. Over the same period, building construction costs have changed at a different rate than property values as a whole. Since building costs may change at a different rate than land values, it makes economic sense that the bulk of the change, if any, may be attributable to one or the other.

7. What is market value and who determines my property value?

Market value is determined by activity in the real estate market and the general economy. The value of your property is based on an analysis of the entire market for a specified period of time before the completion of the revaluation project. Market value is defined as the amount a typical, well-informed purchaser would be willing to pay for a property. For a sale to be a market value (arms- length) sale, the seller and buyer must be unrelated, the buyer must be willing (but not under pressure) to buy, the property must be on the market for a reasonable length of time, the payment must be in cash or its equivalent, and the financing must be typical for that type of property. It is the appraiser's job to research and analyze the values in any particular area or neighborhood. The appraiser has specific guidelines to follow during their research. Some factors that are examined for each property are: location, size, quality of construction, age of improvements, topography, utilities, zoning restrictions, if any, etc.

8. What is an informal hearing?

Towards the end of the revaluation, every property owner receives a notice of their proposed valuation. If they have a question or concern about the proposed valuation, they are asked to call the Assessor to set a date and time for an informal hearing. This appointment is meant to allow a brief discussion about the valuation process, review the specifics of the property in question and to answer general questions the owner may have. Most hearings last about 10-15 minutes. Homeowners are asked to come prepared with their questions and have compared their property to other comparable ones in their neighborhood. They are also encouraged to provide the Hearing Officer with copies of any documentation they may have regarding specific issues with their proposed assessments.

It is important to remember that an informal hearing is not a forum to discuss taxes or town politics nor is it an in-depth class on appraisal practices and theory. It is strictly meant to answer general questions on the proposed property assessments. The hearing officer will takes notes during your meeting to document the information you have discussed. They will later determine if further review of your property assessment is necessary based on these notes. The proposed values are not final until all hearings and any data or value changes resulting from the hearings are completed.

9. How do I prepare for a hearing?

When you come to a hearing, bring whatever information that you may have (property information and/or data changes, comparable sales that sold for less than your property, pictures of your property, etc.) to the hearing. You may be asked to allow an Assessor to visit your property for a physical inspection. If you refuse you may lose your right to an appeal.

10. How will I know if a change was made to my assessment after my hearing?

At the conclusion of the hearings for your town, appraisal staff will review the notes from your hearing and any information you have provided on your property. They will make changes to the data and/or value of the property if appropriate. After this final review process is complete for all properties, a change notice will be sent to you. The new value on this change notice will reflect the changes made based on your hearing. This value will now be considered your new assessment and will be reflected in the Assessor’s records.

11. If I disagree with my assessment after a hearing, what are my options?

If any property-owner believes the assessment on their property is in excess of its fair market value they should first notify the Assessor's Office. They may then appeal before the municipality's Board of Assessment Appeals. The Board of Assessment Appeals will review the case and make a determination as to the disposition of the appeal. Should the property-owner still feel the assessment is incorrect, they may appeal to the New Britain Superior Court, which is the judicial district which the City of Bristol is located.

12. Is the valuation model that Bristol uses a proprietary model?

Absolutely not. Below we have listed sample models used for valuing residential buildings and residential building lots. Please be aware that our models are built to represent market conditions within Bristol. A typical building and land model are depicted below. All beginning costs are arrived at by performing an in depth study of the local market which is a process that includes one or more of the following steps- a complete review of recent sales transactions, consultations with local builders, consultations with local realtors, an examination of transactions where new properties were built and sold as well as the use of nationally recognized building cost manuals.
Residential Building Valuation Model:
Beginning square foot price +/- physical characteristics (bedrooms, bathrooms, quality of construction, flooring, fireplaces, etc.) = Adjusted cost per square foot
Adjusted cost per square foot X (times) building square footage - (less) building depreciation = building value.
Land Valuation Model:
Land units X (times) unit price X (times) land condition adjustment X (times) location adjustment = Land value.

13. I am seeing a lot of news coming from the real estate industry. Is this being reflected in my new assessment?

Your current assessment is based on a State defined date of value. We use actual sales that have occurred up to that date, October 1st, 2022 in this case, as a basis for the creation of all of our valuation models. That date of value would reflect prevailing economic conditions that are occurring at that time. It is important to remember that when evaluating your change in assessment that you factor in when the previous assessment was calculated.

14. Are waterfront properties unfairly singled out during a revaluation?

The simple answer is no. Contrary to popular belief, waterfront properties are assessed at the same level of market value as every other type of property located within a municipality. Over the last 10 to 15 years, due to a small supply and an ever-increasing demand, waterfront property values have increased at a significantly higher rate than properties in other City and Town locations. Revaluations that have been undertaken since this significant value appreciation simply reflected this substantial increase in market value in the form of a new, higher assessed value. Although we fully understand that these value changes and resulting tax increases can certainly have a negative economic impact on an owner, assessors are powerless to do anything but reflect full and fair market value as required by State law. It is also of the utmost importance to be aware that the assessed values are created by the sales activity that occurred along the waterfront prior to a revaluation.

15. What sales did you compare to my home to arrive at my value?

This question, although common, highlights one of the clear differences between the revaluation appraisal process and the more well-know "bank" appraisal. Most homeowners have had a "bank" appraisal on a property before and are familiar with the process involved and the resulting report. Many assume that the revaluation company uses the same process. Although the appraisal concepts are the same and the results similar, the process is different.

To answer this question it is important to understand that in a revaluation, the value of your property is based on an analysis of the entire real estate market for a specified period of time before the completion of the revaluation project (a one or two year period). This study of recent property sales allows the appraisers to establish valuation parameters (construction rates, land rates, market adjustments, etc). Ideally, when these valuation parameters are applied to the properties that sold, the calculation will result in an appraised value that is very close to the sales price.

The appraisers are required by the State to test that the parameters being used are consistently producing values that closely approximate the sale prices across all types of properties throughout the town. When this is accomplished, the appraisers can then apply these same valuation parameters to all of the "non-sale" properties in the town. In doing so, they are approximating the market value of each property using the information derived from all of the sales. Therefore, no particular sale or group of sales was used to determine the value your property. This is because ALL of the recent sales were included in the analysis that set the parameters used in the revaluation of your town.

16. What if there hasn't been a recent arms-length sale of my property?

The next best evidence is the arms length sales of reasonably comparable properties. These are properties similar to yours in location, age, style, condition, and other features that affect market value, such as the number of bedrooms and bathrooms and size of garage.

17. What if there are no reasonably comparable sales?

We will then consider all other factors that may affect the market value of your property. The cost to replace your building(s), less any depreciation, plus the value of the land could be used to estimate market value. For income producing properties, the income and expenses could be considered.

18. I recently built my home. Will the actual construction costs be considered?

Your construction cost is a historical figure that may or may not reflect the current market value of your property. It is only one element that will be considered.

19. What will happen to my assessment if I improve my property?

Generally speaking, improvements that increase the market value of a property will increase the assessment. The following examples are typical items that may increase the assessed value of your property. - adding living or rentable area - substantial modernization of kitchen or baths - extensive remodeling - adding features such as A/C, finished basement rooms, garages, pools, etc.

20. Will my assessment go up if I repair my property?

Normal maintenance will help retain the market value of your property, but generally will not affect your assessment.

21. How can my assessment change when I haven't done anything to my property?

General economic conditions such as interest rates, inflation rates, and changes in the tax laws will influence the value of real estate. As property values change in the marketplace (sales), those changes will eventually be reflected on the assessment roll.

22. Do all assessments change at the same rate?

There are differences between individual properties and between neighborhoods. In one area, the sales may indicate a substantial increase in value in a given year. In another neighborhood, there may be a lesser change in property values.

Different types of properties within the same neighborhood may also show different value changes. For example, one - story houses may be more in demand than two - story houses or vice versa. Older homes in the same area may be rising in value more slowly than newer homes.

Among the numerous factors to be considered that will cause values to differ are location, condition, size, quality, number of baths, basement finish, garages, and many others.

23. Nobody inspected the inside of my home, how could you reassess it?

The Assessors Office maintains a complete record for each property. Information is kept current through permit inspections, sales inspections, periodic re-inspections and exterior reviews. The records are available for your review. This information is used to develop the new assessments.

24. I've heard that you develop values by computer. Is that correct?

Just as in many other fields, computers are useful in the assessment process. Assessors are trained to look for relationships between property characteristics and market value. By coding these characteristics and studying sale prices, assessors can estimate value by developing formulas and models. Computers are much faster and are capable of advanced analysis in this area. Despite these capabilities, common sense and assessor judgment are always required to verify assessments. Assessors most familiar with the neighborhoods and properties review all assessments.

▼

Assessor's Office - Veterans Exemptions

Show All Answers

1. Do I qualify for a veteran’s exemption?

To qualify for a veteran’s exemption, the veteran must be currently serving in the armed forces or have served at least 90 days wartime service and received an honorable discharge. Discharge papers (DD214) must be on file in the City Clerks’s Office prior to October 1st.

For property tax exemption eligibility dates of war and other recognized military campaigns and operations, see Veterans Wars and Qualifying Conflicts. Veterans Wars & Qualifying Conflicts

▼

Building Department

Show All Answers

1. Can I have a horse or or similar livestock on my property?

The keeping of a horse, sheep, cows or similar livestock that is not park of a farm is allowed if the lot area is at least two acres in size. For each additional animal, a additional one-third acre is required. A maximum of five such animals are allowed.

2. Can I have a chicken or a similar small fowl on my property?

The keeping of of ducks, geese, chickens, pigeons, or similar small fowl is allowed provided the total is no greater than 12. No commercial enterprise shall be operated.  

3. What are the permit fee amounts?

The permit fee schedule has been adopted under section 5-19 of the Bristol Code of Ordinance. Bristol Code of Ordinance 5-19

4. What times can I apply for a permit?

As the permitting system is on-line, a permit can be applied for at any time. 

5. What is “blight”?

Blight is defined as “conditions that include, but are not limited to the following: structural deterioration, lack of maintenance, infestation, fire hazards, accumulating refuse on private property, storage of two or more unregistered vehicles (junk yard) and unsanitary conditions.” The sections of the city ordinance which deals with these issues are listed under Article V sections 5-46 through 5-58.

6. How can I make a code enforcement (zoning, blight, tall grass) complaint?

To register a complaint regarding the condition of a property, call our main number (860) 584-6215. You may also contact the zoning enforcement officer or building official via email. See the Staff Directory for details. An anonymous complaint cannot be accepted.

▼

Community Services

Show All Answers

1. What is relocation assistance?

When a residential property in Bristol has been condemned upon inspection by a governmental agency, such as the Health Department or Building Department, the residents residing lawfully in the property may be eligible for cash assistance. The assistance covers only the cost of the differential between the rent or mortgage that was being paid and the new rent. The new residence must meet building and health codes and pass an inspection. An application for assistance is to be completed at the Community Services office. There is a time limit and a financial cap on the assistance.

2. How is the City of Bristol involved in evictions?

According to state mandate, the City of Bristol is to store the household goods left behind after the eviction occurs. A fee is charged daily for the storage of the items. Items that are not claimed by the evicted person within 15 days may be sold by the city at a public auction to recover any costs the city may have incurred.

3. Is there a State of Connecticut Department of Social Services (DSS) office in Bristol?

No. Bristol residents must use the state office located at 30 Christian Lane in New Britain, CT. The City of Bristol community services coordinator can assist adults, who do not have school age children, with completing SNAP applications, medical applications or cash assistance applications. Also, information about Medicare and assistance with completing Medicare Savings Program applications are available.

4. Is there still a Social Security office in Bristol?

No, there is no Social Security Office in Bristol. Call 877-619-2851 for information about the Hartford Office.
The Social Security Administration will now offer their new Video Service Delivery program at the Bristol Senior Center. This service will be available to Bristol residents every Wednesday between 9:00 a.m. and 12:00 noon. People needing to speak with a Social Security employee will be able to do so. Video conferencing equipment has been set up at the Senior Center for residents so they can speak face to face with the Social Security employee. Appointments will be taken on a first come, first serve basis. This service is being made available as a result of the Social Security office closing back in January. The Bristol Senior Center is located at 240 Stafford Avenue, Bristol, CT 06010. For further information please call the Senior Center at (860)584-7895 weekdays between 8:30 a.m. and 5:00 p.m.

▼

Comptroller’s Office

Show All Answers

1. When does the Board of Finance meet?

The Board of Finance meets the 4th Tuesday of each month in the Council Chambers of City Hall at 6:30 pm. Additional meetings are held during the budget process, to hear the requests of the Departments in March and April. Board of Finance

2. Where can I find information about the City’s financials?

The City’s Comprehensive Annual Financial Report (CAFR) is published annually in December after the audit is complete. Copies of the most recent CAFR can be found on the Comptroller’s Website, under Annual Reports. Other financial information such as the city’s Official Statement and Popular Annual Financial Report will also be found on the same page. Annual Reports

3. Where can I learn more about the budget process?

The budget process begins in December and runs through May when the Joint Board adopts the budget. View more about the city budget.

4. I performed work for the city; when will I get paid?

After the work is complete the vendor should submit an invoice along with a W9 to the department the work was performed for. Once the department reviews and approves the invoices, they are sent to the Comptroller’s Office for approval. Accounts Payable checks are issued twice a week. It can take up to 7-10 business days for the check to be issued. If you have questions, you should contact the department in which the work was performed for.

5. I performed work for the city during the year. When will I receive my 1099 from the city?

If the work performed totaled over $600, a 1099 will be issued at the end of January. If you have not received your 1099, please contact the Comptroller’s Office at (860) 584-6130.

6. I am a City employee with questions regarding my paycheck, direct deposit, state and/or federal taxes, employee deductions, pension, or health benefits.

The Comptroller’s Office handles all related employee payroll and benefits questions in conjunction with Personnel. You can reach a member of the Comptroller’s Office staff at (860) 584-6130. Many forms and publications are published on the city’s intranet for employee access.

7. I am a city employee who needs to make a change to my health insurance. Who do I contact?

Changes to your health insurance can be made within 30 days of your qualifying event. If you were married, you need to bring a copy of your marriage certificate to the Comptroller’s Office. To add a child who just born, you will need to bring a copy of the birth certificate. You will be given the necessary forms to add to your insurance. Open enrollment is held on an annual basis, with information distributed to employees in advance.

8. I am a city employee and would like to seek information regarding retirement. Who should I contact?

The Payroll and Benefits Division of the Comptroller’s Office can answer questions related to a current employee’s retirement. Please contact the Comptroller’s Office at (860) 584-6130. If you are a retiree of the city and have questions, the Treasurer’s Office can be reached at (860) 584-6285 to answer your pension related questions.

▼

Department of Aging Services

Show All Answers

1. What age qualifies me to participate at the Senior Center?

You must be age 55 or older and a Bristol resident.

2. Can I join the Senior Center if I do not live in Bristol?

Yes, for $40 annually as a single member or $55 annually for a couple.

3. I need Meals on Wheels; how do I go about applying?

Contact Marlin Bendickson at (860) 582-5928, Monday through Friday between 10:00 am and 1:00 pm.

▼

Economic and Community Development

Show All Answers

1. What kinds of assistance does the City Economic and Community Development provide to businesses?

It depends upon the type of business (manufacturing, distribution, research, or retail), the stage of development (in business or a start-up), and what the needs are (relocation, new construction, renovation, and so on), but there are several common forms of assistance. These include tax abatements, grants, and referrals to loan providers. The city can combine local assistance programs with state programs. Click here to learn more.

2. I want to start a business. What kind of assistance is available?

Business planning, counseling, and loans may be available. There are a number of state and regional agencies to help businesses get going. Click here to learn more.

3. Does the City of Bristol have property for development?

Prime industrial property is available in several areas throughout the City. Visit https://bristolallheart.com/doing-business-2/available-properties/.

4. What is the Enterprise Zone and what are the benefits found there?

Bristol’s Enterprise Zone is a geographic area generally found downtown and is bounded by South Street, Bellevue Ave., Maple Street, North Street (Route 6), and West Street (Route 69). The zone includes most of or all of Main Street, North Main Street, Center Street, Church Street, Riverside Avenue, West Street, Park Street, Valley Street, Race Street, and Summer Street. New manufacturers locating in the Zone may be eligible for 80% property tax abatement for 5 years. Other users such as retail and residential who are expanding the tax base may be entitled to a freeze on assessments on a declining scale for seven years. Corporations may also be eligible for income tax credits of up to 25% for 10 years for locating in the zone. Bristol also has related programs such as the Qualified Manufacturing Plant, Bio-Science Zone, and the Urban Jobs Program that can assist qualified companies that are expanding.

Click here for additional Enterprise Zone information

5. What is the CDBG?

The U.S. Department of Housing and Urban Development’s (HUD) Community
Development Block Grant (CDBG) program provides for a wide variety of activities in 1,200 communities across the country. Since 1974, CDBG funding has allowed communities to design locally viable programs to provide decent housing, suitable living environments and economic development opportunities for low- and moderate-income persons and families. The CDBG program has provided a critical revenue source to assist Bristol residents through programs and projects that are beyond the city budget.

6. How is the use of CDBG funds determined?

Every five years the City works with Bristol residents, community organizations, business organizations and other groups to develop a 5-Year Consolidated Plan. The Plan documents housing and community development needs, outlines strategies to address those needs, and identifies priorities for the use of annual federal allocations of CDBG funds. The City of Bristol 2010-2015 Consolidated Plan, and the updated Analysis of Impediments to Fair Housing Choice are documents available on this website. Based on the Five-Year Plan, the city develops an Annual Action Plan that lists the specific projects to be undertaken during the program year. The Annual Action Plan is also available online. There is a lengthy citizen participation process in developing the Five-Year and Annual Plans. All meetings and hearings are open to the public and posted at a variety of locations including the CDBG page of this website. At the close of the public comment period, the City Council must approve the Plans before they are submitted to HUD.

7. What are the Five-Year Plan priorities?

Annual funding allocations from HUD are committed in the following order to the projects / programs that will benefit low- to moderate income residents or areas in Bristol:

• Housing Rehabilitation
• 
  Public Services
• 
  Target Area – West End Neighborhood
• 
  Public Housing Modernization
• 
  Public Facilities
• 
  Economic Development

There is more detail on a summary of these priorities.

8. When are applications for CDBG funding accepted?

Applications are generally available in December and due in January each year. Notices of funding availability are published in the Bristol Press and posted at the Bristol Public Library. Notices are also e-mailed to numerous potential applicants. Names and addresses can be added to the mailing list at any time during the year by contacting the ECD office at 860-584-6185.

9. Who can apply to receive CDBG funds?

City departments, non-for-profit organizations including incorporated neighborhood associations and housing programs may apply. Individual citizens or families are not eligible for direct CDBG funds, but ECD does have a Housing Rehabilitation Program. Individuals and families may also get assistance from organizations that are CDBG-funded.

10. How do I qualify for the Housing Rehabilitation program?

Bristol residents who own and occupy their home, and meet income and other guidelines may qualify. For multi-family dwellings, the owner must live in one of the (4-maximum) units. An application is available at the ECD, and can be mailed if requested. An ECD staff person can assist in completing the applications and will make an inspection before coming to a decision on the application. Any work done or expenses made before the grant decision will not be covered. 

11. Who do I contact with housing discrimination complaints?

Federal law prohibits housing discrimination based on race, color, national origin, religion, sex, familial status or disability. In addition, State of Connecticut law includes marital status (except an unmarried unrelated man and woman), sexual orientation, age (except minors), lawful source of income, and gender identity or expression. If you have been trying to buy or rent a home or apartment and you believe your rights have been violated, you can call the Bristol Fair Housing Officer Stephen Bynum, Division of Community Services at (860) 314-4690. The CT Fair Housing Center website is also a good source of information.

Connecticut Fair Housing Center

12. What kinds of grants does the City of Bristol apply to receive?

The city’s grants staff look for and apply for grants for city projects that the city cannot pay for with taxpayer revenue. All applications for grant funding are for internal projects sponsored by city departments, with the exception of projects sponsored by the Bristol Board of Education. Applications for grants for the Bristol Board of Education, individuals, private for-profit organizations, and private nonprofit organizations cannot be made by city grants staff.

13. Can the ECD help homeowners address building/fire code violations and blight issues?

In certain cases, Yes. The ECD administers the Residential Rehabilitation Program, funded through the U.S. Department of Housing and Urban Development. The program provides 50% grants, in most cases up to $10,000, to income-eligible homeowners who reside in the subject property. Projects to address fire and building code upgrades may be eligible for grant funding, including roof work, structural repairs, window replacements, electrical upgrades, and more. Contact the Economic and Community Development office at 860-584-6185 to learn more.

▼

Fair Housing

Show All Answers

1. What is fair housing?

Fair housing protects persons renting or buying housing from discrimination based on color, race, ethnicity, religions, disability (including mental and physical), gender, sexual orientation, age (except for minors), children or family status, marital status, and persons with a lawful source of income.

2. Who is the fair housing officer in the City of Bristol?

Stephen Bynum, Youth and Community Services Supervisor, is the fair housing officer for the City of Bristol. Information, such as tenant’s rights and responsibilities is available at the Parks, Recreation, Youth and Community Services Office at 51 High Street or by contacting stephenbynum@bristolct.gov.

▼

Fire Department

Show All Answers

1. Can I burn brush at my home?

The answer to this question is no. A permit will not be given for the burning of brush at a residence. For details see City Ordinance Section 7-17 Open Burning.

2. How do I get a copy of a report?

If it is an incident report or an inspection report; call the Fire Marshal’s Office at (860) 584-7964 ext. 8102, Monday through Friday, 8:00 am to 4:30 pm with the date and address of the incident or the address of the building that was inspected. A copy of the completed report will be made available via mail, fax, or pickup. The cost is $0.50 per page payable at the time of request.

3. Can I drop off hazardous materials at city fire stations?

No, do not drop off hazardous materials at the city fire stations.

4. How do I get an inspection of a coal / wood / pellet stove installation?

Inspections of coal / wood / pellet stoves are only by permit through the Building Department. Call the Building Department for details at (860) 584-6215.

5. I own an apartment building. How often must it be inspected?

The State of Connecticut General Statue Title 29 Chapter 541, Section 29-305 mandates that each local fire marshal shall inspect or cause to be inspected at least once each calendar year and as often as necessary in the interest of public safety all apartment buildings within their jurisdiction. A pamphlet was created by your local Fire Marshal’s Office explaining the City of Bristol Fire Marshal’s Apartment Building Inspection Program.

The pamphlet explains the objective, procedure, most commonly asked questions, procedures to change an apartment building to a two family residence, and procedure for building permits for fire code updates. This is a must read for existing apartment building owners and future owners. A copy can be obtained by calling (860) 584-7964 ext. 8102. More Information

6. How many inches of water do I have to have in my basement before the Fire Department will pump it out?

Six inches

7. Where can I get sand bags in the event of flooding?

Sand bags are available at Engine Company 4 on 17 Vincent P. Kelly and Engine Company 5 on 285 Mix Street. The sand is available at the City Yard.

8. Can I have a campfire in my yard?

Yes, and no. While backyard campfires may be allowed in certain circumstances, any fire that does not follow the guidelines of the burning ordinance, or creates any type of hazard as determined by the fire officer on scene, will be extinguished. Ordinance Information

9. How do I schedule a fire safety presentation?

Call the Fire Prevention Division at 860-584-7964 ext. 8104, M-F between the hours of 10 a.m. and 2 p.m. and you will be directed to the proper person to schedule your presentation.

10. When can I bring my child in for a fire house tour?

Anytime! The only caveat is that they may be on a call, or may have to go on a call while you’re visiting.

11. Does Bristol have volunteer firefighters?

No, Bristol Fire Department is a career department with no volunteer staff.

12. What do I have to do to become a Bristol firefighter?

You can fill out an online application on the Personnel page on the City of Bristol website.

13. Can I get smoke/CO detectors for my home?

Yes, the Bristol Fire Department does have a program targeting one- and two-family dwellings of low-moderate income families. More Information

14. What can I do to prepare for an emergency?

The best thing is to plan ahead. Refer to DEMHS, GetReady CT, FEMA sites for a wealth of information regarding emergency planning in the home. As with fire exit drills, the best thing to do is make a plan and practice that plan regularly.

15. What can I do if my child sets or plays with fire?

Contact the BFD’s juvenile fire setter program at 860-584-7952.

16. Does the Bristol Fire Department have an explorer program?

Although the BFD does not have an explorer program, there is an active intern program administered through the local high school guidance departments.

▼

Library

Show All Answers

1. Does the library offer story time programs?

Yes. The Children's Department at the Bristol Public Library offers three story time sessions per year: a 10-week program October-December; a 10-week program February-April; and an eight-week program June-August.

2. Does the library offer story time programs for children of all ages?

The Children's Department at the Bristol Public Library offers story time programs for children newborn-12 years old. Children 12 years and older are encouraged to participate in programs offered by the Young Adult Department.

3. What kinds of programs does the library offer kids 12-17 years old?

The Young Adult Department at the Bristol Public Library offers a variety of programs such as crafts, movies, book discussions, gaming programs, and summer reading events.

4. How old does a child have to be to get a library card?

Children of all ages may obtain a library card; children birth to 12-years-old may get a card with parental permission. Young adults 13-17 years old may obtain a library card with parental permission.

5. Are children allowed to use the internet in the Children's and Young Adult Departments?

Yes, but children ages birth through 17 need parental consent; parental permission obtained when child gets a library card. Parent indicates permission via card form, permission recorded on patron card record, and a green internet sticker affixed to child's card.

6. Does the library have a fax machine for public use?

No, the library does not have a fax machine for public use.

7. Does the library have a scanner for public use?

Yes, contact the library computer lab for details.

8. Does the library have a copy machine for public use.

Yes, black and white copies cost $0.15 per page.

9. Does the library provide WiFi access?

Yes, we offer WiFi access.

10. When is the Bristol History Room open?

• Tuesday, 2:00 pm - 4:00 pm
• 
  Wednesday, 2:00 pm - 4:00 pm / 6:00 pm - 7:45 pm
• 
  Thursday, 2:00 pm - 4:00 pm

▼

Main

Show All Answers

1. How do I contact a city department?

Visit the Staff Directory to find all department and staff contact information.

2. Which City department do I need?

Check out the Guide to City Services

3. How can I contact my state or federal elected representatives?

Here is a listing of Bristol's elected representatives

4. Where do I go to get a permit?

It depends on the permit you need.
If you are looking for a building permit, go to the Building Department.
If you are looking for a permit for access to the Solid Waste Transfer Station, go to the Public Works Department.
If you are looking for a permit to sell wares as a vendor, go to the Clerk's Office.

5. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

▼

Parks and Recreation

Show All Answers

1. How do I register for a program?

You can register in person, with the Park and Recreation office in City Hall, 2nd floor or you can register online . If you have any questions please feel free to email us at parksandrecreation@bristolct.gov or call 860-584-6160.

2. Can I pay with a credit card?

Yes we accept cash, check, or credit card (Visa, MasterCard & Discover).

3. Can I register online?

Yes you can register online .

4. How do I reach the indoor pool?

The indoor pool’s phone number is (860) 584-3837.

5. What are the office hours?

Monday through Friday, 8:30 am to 5:00 pm

Summer Hours: Memorial Day through Labor Day
Monday through Thursday, 8:30 am to 5:00 pm and Fridays, 8:30 am to 2:00 pm

6. Can I use a park facility for a function?

Yes, there are numerous locations you use. Contact the Park Office at (860) 584-6160 for further details. Park & Facilities Listing

7. Are the volleyball courts or ball fields available to rent?

Yes we do allow rentals for these facilities. Information can be found under Forms & Applications. If you need further information or questions please contact the Park Office at (860) 584-6160.

8. Where & what hours are the splash pads in the park open?

Splash pads are located at Page Park, Rockwell Park & Stocks playground and are open from the last week in June until the end of August from 11:00 am - 6:00 pm daily.

9. What hours are the pools open?

The outdoor pools open the last week in June and remain open for 8 weeks. Public swim hours are from 1:00 pm to 7:00 pm daily and lessons are available mornings Monday-Saturday during the summer.

The Dennis Malone Aquatics Center is open year-round. Please call 860-584-3837 for open swim schedule as it varies seasonally. Swim lessons are offer Saturday and Sunday mornings during the school year.

▼

Personnel Department

Show All Answers

1. How do I know what positions are open?

Openings are posted on this website's Employment tab and in the Human Resources Department, City Hall, 111 N. Main Street, 2nd floor, Bristol, CT 06010. Openings are typically advertised online at CTHires.com and Indeed.com as well as other local community organizations. Additional advertising sources may be used depending on the position. Positions are generally open for a specific period of time with a midnight deadline on the closing date for applications. Please refer to the Employment page for complete and current information.

Employment Opportunities

2. How do I apply?

The Personnel Department only accepts online applications for posted or advertised positions. A computer kiosk is available in the Personnel Department for your convenience.
In order to be properly considered for employment, a fully completed online application is required, including all relevant qualifications, education and experience. Resumes may be electronically submitted in addition to, but not in place of, fully completing the employment application. Licenses or certifications required for a position should also be electronically submitted, if possible, otherwise such documents should be readily available upon request. It is the responsibility of the applicant to update their online application with a change of e-mail address, physical address, phone number, or status affecting eligibility for employment.

3. What if I have heard of an opening but do not see it posted anywhere?

Opportunities for employment typically occur when new jobs are created or an existing position becomes vacant. Potential applicants may hear of a position that is vacant but do not see it posted as open for application. The reason for this is that most of the positions within the City of Bristol are unionized. Several of our union contracts require that we post positions internally for existing employees prior to considering outside candidates. If no internal candidates are interested in the position or are unsuccessful in the selection process, the position then goes to an external recruitment that is open to the public.

4. What happens after I submit my application?

A review of application materials begins after the closing date. The selection process may include written testing, computer testing, oral interview or any combination of these. Information about Police Officer and Firefighter testing may be found at the applicable tabs on the left side of this page. Candidates invited for testing or interview may be contacted by phone or email*. Those not invited for testing or interview will receive e-mail notification from the Personnel Department during or at the conclusion of the process regarding their status; however, there can be a significant length of time from the date of initial application to the date that such notification is sent. Applications for advertised vacancies will be considered for that recruitment period only. Applications for continuously recruited positions will be retained until the next vacancy in that position occurs.

*All e-mail communication is sent from mailbot.applitrack.com. Depending on your e-mail settings, you may need to add it to your "Allowed Senders" list or it may be delivered to your junk mail folder.

5. Does the city provide special consideration for applicants with disabilities?

Yes, qualified individuals with a disability that requires special accommodation under the provisions of the Americans with Disabilities Act (ADA) should contact the Personnel Office at (860) 584-6175; appropriate documentation will be required.

6. Does the city offer seasonal employment opportunities?

Most seasonal opportunities are in the Park and Recreation Department and Youth Services. For information on seasonal Park & Recreation positions, go to bristolrec.com.  For information on seasonal employment in Youth Services, please call 860-314-4690.  Contact the Personnel Department at (860) 584-6175 for the most current information about seasonal employment.

▼

Police Department

Show All Answers

1. Should I call the police if I'm involved in a motor vehicle accident?

By law, you are obligated to report any motor vehicle accident that has occurred on a public highway and an injury or damage to a vehicle has occurred. When in doubt, contact the local police department or state police troop that have jurisdiction where the accident occurred.

2. Where can I get a police report?

Police reports are available at the Records Division of the Police Department. The division is located in the lobby of police headquarters. It is open Monday through Friday from 8:00 am to 4:20 pm. It is best to call ahead at (860) 584-3061 to make sure the report is complete. See the Records Division webpage located on this site for further information. Records Division

3. Will police take my fingerprints for job applications?

Yes. The front desk officer will roll your fingerprints at any time for job applications or other needs where fingerprints are required. For local residents, the cost is $10 per person. For non-residents, the cost is $20 per person.

4. What do I have to do to obtain a pistol permit?

You must pick up the application at the front desk of police headquarters and follow the directions.

5. How do I appeal a parking ticket?

The appeal form is available at the front desk of police headquarters. It is also available online. The parking ticket must be appealed within five days of the tag being issued. The appeal form can be dropped off at any time within the five-day appeal period. Parking Ticket Appeal Form

6. Can I park my car on the street during the winter time?

No person shall park any vehicle on any city street between the hours of 2:00 am and 6:00 am. This is enforced by police during December 15 and March 15 of each year. Violators will be issued a $20 parking tag for each violation.

7. How do I notify the DMV that I changed my address?

You can come to our Front Desk and pick up the DMV Address Change Form, or you may do it online by visiting the Connecticut Department of Motor Vehicles website.

8. When can I have studded tires on my vehicle?

Studded tires are legal between November 15 and April 30 of each year.

▼

Public Works

Show All Answers

1. Who can I call to report that my trash, recycling, yard waste or bulk was not collected?

Contact Public Works at (860) 584-6125 Monday through Friday between 8:00 am and 5:00 pm or City Yard Dispatch at (860) 584-7791 Monday through Friday between 7:00 am to 3:00 pm.

2. Who do I call to report a pot hole?

Contact Public Works at (860) 584-6125 Monday through Friday between 8:00 am and 5:00 pm or City Yard Dispatch at (860) 584-7791 Monday through Friday 7:00 am to 3:00 pm.

3. When is my next recycle day?

Now there's an app for that! Download the Recycle Coach app (on your smart phone or tablet) and you can sign up to check your schedule and even get reminders sent to you. The Public Works Department can also let you know the date for your next recycle collection. We also have recycle reminder calendars available. Please call us at (860) 584-6125. You may also look up your collection schedule online.

Find your collection schedule

4. Does the city have any compost for residents?

The city has compost and sand available during the spring and fall at the Dog Pound on Vincent P. Kelly Road. You can call the City Yard (860-584-7791) to check availability.

5. What is the zoning of my property and what uses are allowed?

You can review the city's Official Zoning Map to determine the zone in which your property is located and the Zoning Regulations to identify the uses that are permitted in that zone.

Zoning Regulations and Maps

6. Can I split (subdivide) my property?

Whether or not a parcel of land can be split / subdivided to create one or more additional lots depends upon a number of factors, including lot size, road frontage and access, zoning, infrastructure (utilities), and the lot's natural features. For more information on the process of splitting / subdividing your property, please contact the Land Use Office at (860) 584-6225.

7. Can I operate a business from my home?

Some business activities conducted from a residence are considered home-based businesses and as such may be permitted as a use incidental to the residence. Section V.A.11. of the city's Zoning Regulations outlines the provisions for home-based businesses and home offices in the city's single-family residential zones.

8. What is a variance, and how do I apply for one?

A variance is the legal relief from one or more provisions of the city's Zoning Regulations, granted by the Zoning Board of Appeals in cases where a unique or unusual condition (known as a "hardship") has been demonstrated to exist on a parcel of land. For more information about variances and the application process, please contact the Land Use Office at (860) 584-6225.

▼

Purchasing Department

Show All Answers

1. In light of COVID-19 concerns, are bids still being physically received?

The City of Bristol has migrated to the QuestCDN digital bid submission system until further notice.

2. How do I know about new bid opportunities that Bristol is issuing?

All pending bids and RFPs are available via this website. Bids and RFPs

3. How do I get on the city's bid list?

Vendors can be notified of newly issued bids by registering with our Notify Me online system. Notify Me

4. How do I find if and to whom a bid was awarded?

Bid results and subsequent awards are posted on this website and are retained online for one year. Bids Results

▼

Registrars of Voters

Show All Answers

1. How do I register to vote?

In Person or by Mail
Complete a voter registration application. Return it by mail or in person to the Registrars of Voters office. You may also find an application at a Public Library, a Social Service Agency, a Motor Vehicle Office, the Registrars of Voters Office, or the Town Clerk’s Office.

Online
You can register online by going to https://voterregistration.ct.gov

2. Where do I find a voter registration application?

Also called a Voter Registration Card, can be found on the Elections Administration webpage or on the Secretary of the State webpage. The voter registration card is also available at the Registrars of Voters Office, Public Library, DMV, Town Clerk's Office, and Social Service Agencies. Voter Registration

3. Where do I vote?

Visit the Secretary of the State's online polling location website. Enter your name and date of birth to locate your polling place. Or call the Registrars of Voters Office at (860) 584 6165. Connecticut Voter Location Lookup

4. Who are my elected representatives?

View a listing of Bristol’s Representatives.

5. When should I vote?

Elections are held every year!

2021 Municipal Election: Mayor, Treasurer, City Council, Board of Education, Board of Assessment Appeals

 

2022 State Election: Governor and Lt. Governor, U.S. Senator, Representative in Congress, State Senator, State Representative, Secretary of the State, Treasurer, Comptroller,                         Attorney General, Judge of Probate, Registrars of Voters 

 

2023 Municipal Election: Mayor, Treasurer, City Council, Board of Education, Board of Assessment Appeals

 

2024 Presidential Election: President, U.S. Senator, Representative in Congress, State Senate, State Representative, Registrars of Voters 

6. Should I cancel my voter registration if I move out of town?

Yes, If you move out of town or out of state we are not automatically notified. Please contact our office to have a cancellation form mailed to you.

▼

Tax Office

Show All Answers

1. How is my tax calculated?

Assessment x Mill Rate = Tax

2. What is the new mill rate?

The new mill rate for the October 1, 2022 grand list is 30.35 on Real Estate, Personal Property, Motor Vehicle. These mill rates become effective on bills due July 1, 2023. This means that for every $1,000 in assessed real estate, personal property value and motor vehicle, you will pay $30.35 in taxes.

3. When is the tax bill due?

All real estate and business personal property tax bills (over $100) are due in two installments; first installment due July 1, 2023 and would be considered late with interest if received or postmarked after August 1, 2023. The second installment is due January 1, 2024 and would be considered late with interest if received or postmarked after February 1, 2024. 

Regular motor vehicle tax bills are due July 1, 2023 and are due in one installment and would be considered late with interest if received or postmarked after August 1, 2023.

Supplemental motor vehicle tax bills will be mailed in late December and are due in one installment on January 1, 2024 and will be late after February 1, 2024.

4. What is taxable?

The State of Connecticut levies tax on motor vehicles (registered or unregistered vehicles including trailers) and business equipment, machinery, furniture and fixtures used to operate a business (both called personal property) and real estate (land and buildings).

5. How can I pay my tax bill?

To avoid long lines, the most convenient and efficient way to pay is by check sent via the USPS. Mail to Tax Collector, City of Bristol, PO Box 1040, Bristol, CT  06011-1040.  Bristol Tax Office has moved back to City Hall located at, 111 North Main St, Bristol.  Hours are Monday thru Thursday 8:00 am to 4:30 pm and Fridays 8:00 am to 1:30 pm.

You can also pay at any M & T Bank Branch at no charge, please have your tax bill and payment of cash or check available.  From July 1, 2023 through August 1, 2023 and from January 1, 2024 through February 1, 2024 you may pay only Current bills at a M & T Bank branch; branch does not need to be in Bristol.  There is no fee for this service. Please have your Current tax bill coupon along with payment in the form of cash or check.     

Taxpayers can also pay by credit card (MasterCard, Visa, Discover and American Express) or by ACH online from home at www.bristolct.gov. There is an additional fee of 2.95% if paying by credit/debit card; $1.50 ACH (check).  Other options include Venmo, Apple Pay, Google Pay and PayPal (fees apply). Our office does accept cash payment. We do have restrictions of what we will accept for payment if your tax bill is delinquent six months or older (cash or certified funds).

When making payment please include all applicable bill stubs with your payment.  This will ensure timely processing of your payment.  Thank you.

6. What methods of payment do you accept?

We only accept cash, money orders, cashier checks, business checks, or personal checks as forms of payment at the counter in the tax office. We do not accept credit card payment at the counter.  You may pay by MasterCard, Visa or ACH from the comfort of your home online at www.bristolct.gov.  You may pay Current tax bills during the collection months of July and January at a M & T Bank Branch; branch does not have to be in Bristol.  Delinquent motor vehicle taxes that are at least six months old must be paid in cash, certified check or money order.

7. How do I pay Collection Agency?

All Motor Vehicle, Motor Vehicle Supplemental and Personal Property delinquent taxes have been referred to a Collection Agency:  NCC (Nationwide Credit Corporation).  Please contact them directly at 571-458-1207 to discuss payment plans and/or to make a payment in full.  A collection fee has been incurred.   

8. How do I find what I paid for last year for IRS purposes?

Go to the Main page by clicking the Home Button on top of this page, under Citizen Help Center box, Pay online, select tax payments, enter last name (space) first name, click IRS payment records for 2022, then hit Search, on the next page place a check mark in the boxes that you want, hit VIEW IRS box. This will give you a listing of taxes paid in 2022.

9. What if I pay by mail and I want a receipt?

Your cancelled check will be your receipt. If an alternate receipt is desired, send the entire bill (including the taxpayer copy just as it was mailed to you) and a self addressed, stamped envelope with your payment. We will date stamp “paid” on your taxpayer copy and mail it back to you. On the second payment in January, again mail us the taxpayer copy along with the second payment due coupon and we will stamp the taxpayer copy for the second time and mail it back to you.Please retain the stamped copy for your records. This may be needed when filing state and government taxes each year.

10. Can I make out one check for all of my tax bills?

Yes, one check may be written out for all of your City of Bristol taxes. Include your copy of the bill received or write the list numbers on the check to identify specific accounts. Checks should be made payable to the Bristol Tax Collector. Please do not include water or sewer usage or another town's tax amounts with your payment to Bristol.

11. What happens if I pay late?

Tax payments must be received or US Postal Service postmarked by August 1 (first installment) or February 1 (second installment) to avoid the accrual of interest. If a payment is received and is postmarked after August 1, it will immediately be subject to 3% interest (1.5% for the months of July, August). Interest will then continue to accrue at a rate of 1.5% per month (18% annually) and you will be billed for the balance due. The same would be true with the second payment of real estate and personal property along with the Motor Vehicle Supplemental taxes if received or postmarked after February 1. The interest will be added back to January and 3% interest will be added immediately on February 2.

When taxes are not paid in full for each installment by the last day to pay, by state law, it becomes the duty of the collector to proceed with collection enforcement measures, as prescribed by state statute.  It is important to note that failure to receive a bill for any reason will not invalidate the tax and/or the interest penalty per CT State Statute Sec. 12-130.

Real Estate:  In accordance with Sec. 12-173 liens will be placed on all outstanding real estate taxes.  These liens will be placed on the City of Bristol Land Records once they become delinquent.  Delinquent real estate taxes are also subject to further collection methods including foreclosure.

Motor Vehicle:  All delinquent motor vehicle taxes will be reported to DMV; this will hold you up from registering or renewing and all taxes in your name must be paid in full before being electronically released during the nightly reporting.  THERE WILL BE NO IMMEDIATE RELEASES.  Unpaid motor vehicle taxes will also be reported to a collection agency.

Personal Property (Business):  UCC Liens will be filed with the Secretary of State on all unpaid personal property taxes and will be reported to a collection agency.

Building permits and health licenses and permits may be denied or revoked if taxes are not current.

12. Can the interest on my tax bill be waived?

No. The tax collector does not have the authority to waive interest of any kind for any reason.No exceptions will be made. This is per State Statute 12-146. As owners of property, as registered drivers or as business owners it is your responsibility to know what you have that is taxable and when it is due to the city.

13. What if I never receive a tax bill in the mail?

Failure to receive a tax bill does not exempt you from payment of tax and interest charges. If you do not receive a tax bill for which you are responsible, call our office immediately at (860) 584-6270 to request a copy or view your bill and pay online. FastPay System

14. What if I recently purchased a home in Bristol or recently paid off my mortgage?

You may be responsible for a tax payment (usually the second half payment that is due in January) and we do not bill in January for this payment. The entire bill is mailed in July to the owner of record on October 1 of the previous year. Or it was mailed to a mortgage company in July as requested. It is your responsibility to request a duplicate bill. It is also your responsibility to make sure the Assessor’s Office has a current mailing address if you have been in escrow previously for taxes.

15. How do I correct the mailing address on my tax bill?

If the mailing address is incorrect on your real estate or personal property bill, please contact the Assessor’s Office at (860)-584-6240. If the mailing address is incorrect on your motor vehicle tax bill, please correct it on the registration for that vehicle and any other vehicle registrations at the CT Department of Motor Vehicles.

16. What if I am being billed improperly for a motor vehicle?

Contact the Assessor's Office at (860)-584-6240. Do not ignore the bill! You may be entitled to an adjustment. This PDF document entitled "What If My Vehicle Was..?" will also provide you with some useful information.

17. How can I avoid a real estate lien placed on my property?

Pay your real estate taxes on time. Real estate tax bills for property with an unpaid balance of any amount after the last day to pay in February will have a lien filed on the land records in the City Clerk's Office. This will become a permanent town record. Delinquent real estate taxes can be paid with a personal check but any liens involved will only be released after payment in full and 15 business days have passed.

18. How can I avoid a “boot” on my vehicle?

Pay your motor vehicle taxes on time. In an attempt to collect outstanding motor vehicle taxes owed, the City may contract with outside vendors which will provide an additional means for the city to enforce collections by performing daily sweeps of the city to find tax scofflaws and reporting delinquencies to Collection Agencies.  Additional fees will be incurred.  Any delinquent payments made shall be in the form of cash, money order or bank check in person at the counter. Credit card payments are only accepted online, a processing fee will be charged by Peoples Bank. No personal checks will be accepted.

19. Can I receive an immediate release for DMV

No.  If you pay delinquent motor vehicle tax bills online or in person, you will NOT be able to register/renew registration at CT DMV for up to 48 to 72 hours from the time of payment.  An electronic payment report is sent to DMV at the end of each business day listing all taxpayers that are cleared to register.  Please plan accordingly. 

▼

Town & City Clerk

Show All Answers

1. What do I need to obtain a copy of my birth certificate, a death certificate, or a marriage certificate?

The Bristol Town Clerk’s office issues certified copies of births certificates if the birth occurred in Bristol or when the mother was a resident of Bristol at the time of the birth. Bristol can also issue certified copies of any birth certificate in the State of Connecticut that occurred after April 1, 2001. For additional information on how to obtain a copy of a birth certificate, please access the Town Clerk at (860) 584-6200.

The Bristol Town Clerk’s office issues certified copies of death certificates if the death occurred in Bristol or when the individual was a resident of Bristol at the time of the death. For additional information on how to obtain a copy of a death certificate, please access the Town Clerk at (860) 584-6200.

The Bristol Town Clerk’s office issues certified copies of marriage certificates if the marriage occurred in Bristol or when the bride and groom were residents of Bristol at the time of the marriage. For additional information on how to obtain a copy of a marriage certificate, please access the Town Clerk at (860) 584-6200.

2. How do I apply for a marriage license?

In Connecticut you must apply for a marriage license in the town where you are getting married. For additional information on the requirements, restrictions and how to apply for a marriage license in Bristol, please access the Town Clerk at (860) 584-6200.

3. What is the conveyance tax rate and land recording fees in Bristol?

The Bristol municipal conveyance tax is one half percent (0.005%). The residential conveyance tax rate for the State of Connecticut is three quarters percent (0.0075%). The fee to record most documents on the land records is $60 for the first page and $5 for each additional page or if it is a MERS document $159. Property transfers reportable to the State require a $2 surcharge. For additional land recording fees, please contact the Town Clerk’s office at (860) 584-6200 ext. 0.

4. What do I need to open a business or file a trade name in Bristol?

If you are conducting business in Connecticut under any designation, name or style, corporate or otherwise, or an assumed name other than your real name, you must file a trade name certificate in the town where the business is being transacted. For additional information on how to file a trade name certificate in Bristol, please access the Town Clerk at (860) 584-6200.

There may be additional State of Connecticut business licensing and registration required for a new business. For information on state licensing and requirements contact Smart Start at (800) 392-2122 or by accessing the Connecticut Licensing Information Center.

5. Where can I get a document notarized?

The Bristol Town Clerk’s office can notarize documents. The office does not notarize certain documents, such as wills or certify any documents issued by another government agency.
The fee to perform the notary service is $5 per document. The office accepts cash or check only. Debit or credit cards are not accepted at this time.

The person signing the document must provide a minimum of two current forms of identification containing their signature, at least one of which contains their photograph, such as a driver’s license. Social security cards and birth certificates do not qualify as identification.

Please contact the Bristol Town Clerk’s at (860) 584-6200 ext. 0 if you have any questions.

6. How can I obtain an absentee ballot?

If you are a registered voter in Bristol you can obtain an absentee ballot through the Town Clerk’s Office. You can call us at (860) 584-6200 ext. 0 or visit our office to obtain an application. View additional important information on the restrictions for absentee ballots.

7. What do I need to apply for a dog license?

Dog licenses are required by state law and issued annually in the month of June by the Town Clerk’s Office. All dogs six months of age or older must be licensed and vaccinated for rabies. Dog License Fees and Requirements

8. What do I need to sell food, goods, or merchandise in Bristol?

If you are selling food or carrying goods or merchandise for sale in Bristol you must obtain a peddler’s license from the Police Department. Detailed information regarding the requirements, exemptions, and insurance requirements for a peddler’s license can be accessed on the Police Department's page.

Town Clerk's Office

9. Where can I obtain information on an ordinance or local law?

The Bristol Code of Ordinances is available electronically on the City website. On the main page, there is a search function which allows you to research any topic. You will find new amendments to the Code of Ordinances which have not been published in hard copy listed individually by section number and title. Bristol Code of Ordinances

10. How can I obtain a copy of my property deed or legal description?

You can obtain a copy of your property deed or the legal description at the Town Clerk’s Office (111 North Main Street). The cost is $1 per page. The land record indexes in the Town Clerk’s Office are maintained by the owner’s last name.

11. How can I change my name on my property deed or tax bill?

To change the owner’s name on a property, you should consult an attorney. Most likely, the attorney will prepare a certificate, deed or other legal document or the Probate Court will issue a document to distribute or transfer the property. The legal document prepared by the attorney or court will need to be recorded in the Town Clerk’s Office along with the appropriate recording fee. Once the document is recorded by the Town Clerk’s Office, the Assessor’s Office will update their records and reflect that change on future tax bills.

State law does not allow the office to provide legal advice or to assist in preparing documents concerning real estate or land records.

12. How do I file a foreclosure registration?

You must file a foreclosure registration with the Town Clerk’s Office. The form and instructions can be accessed at the Town Clerk’s Office, 111 North Main Street. The fee to file the registration is $60 and payable by cash or check only.

13. When are the City Council meetings held?

The regular City Council meeting is held the second Tuesday of each month, except when that date is a holiday or election. Special City Council meetings are scheduled as necessary with at least 24 hours notice to the public, excluding weekends and holidays. Please reference the city calendar for dates and times of all city board meetings. City Calendar

14. How can I check for a lien on my property?

You can view the property indexes by owner’s last name on the Town Clerk’s website. Only the indexes are available on the website. To access the images and documents you must visit the Town Clerk’s Office. If a credit report or title search has uncovered a lien, please be certain to obtain the exact date and volume and page from the credit agency or title search before beginning your research. Land Record Index

15. How can I change information on my Social Security card, obtain a copy of my divorce papers, or apply for a passport?

The closest Social Security office is located at:
233 Main St.
New Britain, CT 06051
1-866-858-6086

Divorce decrees or court orders are available at the Court Clerk’s Office at the court where you were divorced. Please refer to the State of Connecticut Judicial website (link) on how and where to obtain a copy of your divorce decree or order.

You can apply for a passport through the U.S. Department of State or the Bristol Post Office. You may need a certified copy of your birth certificate to apply for the passport. For more information on the procedures and requirements for obtaining a passport access the U.S. Department of State website.

▼

Water & Sewer Department

Show All Answers

1. Where is your office located?

119 Riverside Avenue (Route 72)
Bristol, CT

Next door to the Carousel Museum

2. What are your office hours?

Office Hours

• Hours of Operation Office: 8 am to 4:25 pm Monday, Wednesday & Thursday
• Tuesday 8am to 5:25pm
• Friday 8 am to 12:25 pm

Drive-Up Window

• Drive-Up Window: 8 am to 4 pm Monday, Wednesday & Thursday
• Tuesday 8am to 5pm
• Friday 8 am to 12 pm

Meter Shop

• 7 am to 3 pm Monday, Wednesday, Thursday 
• 7 am to 5:30 pm Tuesday 7 am to 12:30 pm Friday

3. How is the amount of my water bill determined?

The water bill is based on the actual amount of water used during a three month billing cycle. The water meter reading we take every three months is subtracted from the previous meter reading. This gives you a consumption amount of cubic feet used. The consumption times the cubic foot charge determines your bill.

4. When is a bill late and what is the penalty charge?

A bill is late after 30 days. The penalty charge is 1.5% on the unpaid balance with a minimum of $1.50 per service.

5. How many gallons in a cubic foot?

7.48 gallons per cubic foot.

6. What is the average water bill?

It is very difficult to answer this questions. Everyone's water habits are different.

7. I am selling my home. How do I get the bill out of my name.

When you are selling your home your Attorney will need to contact our office a minimum of 3 days prior to your closing date. At that time, we will obtain a meter reading which will result in a final bill provided to your Attorney to be paid at closing.

8. I do not live at this address and the tenant is responsible for the bill. Why can't you send him the bill?

Unlike other utilities, the water department has the right to lien your property if the bill remains unpaid. The bill stays in your name and is sent to you so you are aware of any charges. If it is the tenants responsibility to pay the bill, you should forward the bill to them in a timely manner.

9. I am away for the winter/summer and no water is being used. How come I still receive a bill?

As long as there is a meter in your home you will continue to receive a minimum bill even if no water is used. If you will be gone longer than three months it may be to your benefit to have the meter removed. You should contact our office if this is the case - charges do apply.

10. I am filling a pool. Will this affect my sewer bill?

Residential customer's sewer rate is determined by their winter quarter water consumption. Therefore, if you are filling your pool, washing your car or watering your lawn between April and November your sewer rate will not be increased by this usage.

11. What is a winter quarter?

The winter quarter depends on what district you are in. The first two digits of your account number determines which district you are in. 01-are months of December, January, February, 02-January, February, March and 03-November, December, January.

12. Why does the water look discolored sometimes?

Rust and mineral deposits can accumulate in a water main. The sediment normally lay dormant in the water main unless an interruption of flow disturbs the material. Typical interruptions can be caused by a fire in the area, water main breaks or department hydrant flushing.

13. What should I do when I experience discoloration of my water.

You should contact the Bristol Water Department to see if we can determine the cause. After the situation has been corrected, you should run your cold water faucet to clear the water. You should refrain from washing clothes during this time. However, if you do have a load of laundry in your machine and this happens when the water has cleared try adding a 1/4 cup of cream of tarter with your regular laundry detergent. If you haven't dried your clothes this should help remove the discoloration.

14. Can I Pay Over The Phone?

Yes, We have an automated phone payment system. Call 1-844-233-6147 and follow the prompts.

15. Is there a water filling station for customers with an extended service interuption.

A water filling station is located at the Water Filtration Plant and is available to any customers who are effected by an extended service interruption 24 hours a day / 7 days a week. There is no charge to customers effected by a water service interruption. Customers will need to bring their own containers and Filtration Plant Operators will assist in filling them. The Water Filtration Plant is located at 1080 Terryville Avenue and the number to the plant is (860) 583-6504. It would be appreciated if customers could call the plant in advance of arrival.

▼

Water Pollution Control

Show All Answers

1. Is it legal to connect a basement sump pump into my home's sanitary sewer pipe?

No, basement sump pumps, roof drains and other sources of clean rain or groundwater are not to be discharged to the sanitary sewer. These discharges are illegal in Bristol, and all other Connecticut municipalities. The excess water can quickly overload the pipes and pumps in the city's collection system and contribute to sewer overflows and basement flooding during rain storms. Sump pumps and roof gutter drains should be discharged on the ground surface or in drywells. With the proper permitting they can also be discharge directly into the city's stormwater drains.

2. What do I do in the event of a sanitary sewer blockage or backup?

Most sewer backups occur because the line is plugged with grease or roots or a combination. Backups are also caused by a sewer lateral that has collapsed. In the City of Bristol the lateral pipe from the mainline sewer to the house is the responsibility of the property owner. If you are not sure if the sewer is blocked, please call (860) 584-7796 or (860) 777-6011 (cell) any time day or night and an operator will check the mainline. If the blockage is in the lateral portion, it is the responsibility of the property owner to contact a plumber.

3. Can I put fats, oils, or greases down the drain?

No. These materials attach to the inside of the sewer pipe. It will eventually build up and block the pipe causing a backup. Place the grease in a can and dispose of it in the trash.

4. Can I dispose of “disposable wipes” by flushing them down the toilet?

No. Most disposable wipes state on the packaging that the contents are not flushable and not to dispose of it in the toilet. These wipes accumulate in the sewer and often clog the pumps in the sewer system.

5. What should I do if I see water flowing onto the street from a round manhole cover in the road?

You should report it to the Water Pollution Control any time of day or night at (860) 584-7796 or (860) 777-6011.

6. If I notice a missing, damaged, or noisy manhole cover (loose fitting) what do I do?

Please report the occurrence to the Water Pollution Control any time of day or night at
(860) 777-6011 (cell).

7. Will my home owners cover the costs involved in the event of a blockage or backup in my lateral pipe?

Please check with the agent who carries your homeowner insurance policy to see if these expenses are covered or if a separate rider is necessary.

▼

Youth Services

Show All Answers

1. What does Youth Services do?

The department delivers programs and services to strengthen the healthy functioning of families, empower youth to develop their skills, and promote youth as valued and contributing members of the community.

Youth Services centrally coordinates the comprehensive delivery of services and advocates for youth and their families. The department strives to enhance the networking and support between family, school, peer, and community environments.

Direct Services

• Information and Referral
• 
  Family Service Needs Assessment
• 
  Individual and Family Counseling
• 
  Outreach Support Services
• 
  Advocacy, Service Coordination, and Case Management
• 
  Positive Youth Development Groups
• 
  Educational Support Groups
• 
  Youth Employment Training
• 
  Cultural Enrichment Programs
• 
  Adventure-based and Experiential Education

Administrative Services

• Community Needs Assessment
• 
  Community Education and Involvement
• 
  Resource and Program Development
• 
  Advocacy

2. What programs do you offer?

Ten to sixteen (10-16) programs each year are designed to fill the gaps in services or enhance existing services. Services range in scope and focus.

Positive Youth Development group programs are designed to build skills and competencies of young people, nurture the pursuit of their goals and aspirations, and strengthen family, peer, school, and community connections. The Climbing Team, Peer Education, Dancing Stars, Skills to Pay the Bills, and Lunch Buddies are some of these programs offered annually.

Mental Health Services respond to youth and families who are experiencing emotional distress related to significant losses or trauma. Some of these services include family counseling, young men’s and young women’s issues groups, and Bananas Split Too!

Child welfare programs assist and empower families to meet basic needs and maintain a supportive family environment; these include application assistance and case management, Parent and Community Efforts (PACE), back-to-school supplies, and holiday gift giving coordination.

Programs aim to reduce barriers to accessing services such as financial hardship, lack of access to behavioral health providers, and lack of transportation. All of the program leaders continuously strive for cultural competency. Please see our program listing for seasonal offerings of programs.

3. Where are your services delivered?

Positive social development groups and educational support groups are offered in schools, neighborhoods and at the Youth and Family Services Conference Center located at 51 High Street. Counseling services are primarily hosted at the center. Home visits can be arranged based on need and available resources.

4. How do I sign up for counseling?

An advocate will take information over the telephone and research or recommend appropriate services available within the area. Youth Services may provide counseling services after exhausted all resources available to them have been exhausted. Youth Services is not a licensed mental health child guidance clinic and does not evaluate young people to determine a medical diagnosis.

5. Who is eligible to receive services?

Children and their guardians who reside in Bristol. Children must be under the age of 18 years or enrolled in a school program and under 21 years. Parents with children under the age of 5 years may be referred to an agency specializing in early childhood.

6. What is the cost?

There is no cost for Bristol residents.

7. How do I sign up for programs and service?

For groups and counseling, call and ask to speak with an advocate. For application assistance or coordination of welfare needs, ask to speak with the program assistant.

8. What is the Youth Commission?

The Youth Commission is an 11-member board made up of youth, consumers / parents, school, police, youth agency representatives, and a City Council liaison. Commission members are appointed by the City Council to study continuously the conditions and needs of youth and make recommendations to the mayor and the city council regarding the programs and policies available to serve those needs.